EmbraceITNow our entity specialized in ITSM has ServiceNow specialists with more than 10 years of experience.
We can provide services as:
We provide implementation and support for ITSM modules, including Change Management, Request Management, Incident Management, Asset Management, CMDB and Discovery, and User Management.
We configure ServiceNow to support the complete lifecycle of IT services. This includes integrating with third-party tools to enable Single-Sign-On (SSO) capabilities, such as Azure, Oracle, Okta, and local software solutions. We also configure LDAP integration for user authentication and configure email exchange servers, whether they are internal or customized, as well as leverage ServiceNow’s built-in mail provider.
We specialize in configuring the Customer Service Portal (Portal by design) to provide a user-friendly interface for service requests, incident reporting, and other customer interactions.
We offer customized reporting solutions, including on-demand dashboards and personalized homepages, to provide real-time visibility into key performance indicators and metrics.
Our team excels in monitoring and optimizing performance.
We conduct page diagnostics to identify and resolve issues related to slow loading times or heavy queries. We also set up alerts to promptly address any performance bottlenecks or heavy processes.
We utilize ServiceNow’s Integration Hub product to connect and share information between different tools without extensive customization. This allows for streamlined integration and improved data exchange.
We offer implementation support for the Customer Service Management (CSM) module, a new product from ServiceNow. CSM provides customers with more efficient organization and a modernized design for enhanced customer service capabilities.
We assist in transforming workflows and processes to leverage the Flow Designer, enabling customers to fully utilize the capabilities of the ServiceNow platform.
Our team works closely with ServiceNow throughout the upgrade lifecycle. We review and evaluate new features and associated risks in the new version. Additionally, we conduct post-upgrade reviews, testing, and fixes to ensure a smooth transition.
We assist in conducting audits of the platform and services usage, providing reports to product owners with proposals for contract renewal. We facilitate the negotiation phase with ServiceNow, supporting product owners in securing favorable contract terms.
By incorporating these additional areas of expertise, our team ensures comprehensive support for ServiceNow implementation, integration, version upgrades, and contract negotiations, meeting the evolving needs of our clients.
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